FAQs

Yes! Muse Crystals has a stunning physical store located at 2 Atlantic Drive, Loganholme QLD. We invite you to immerse yourself in the beauty and energy of our crystals.

We're here to help! You can reach our customer support team by emailing store@musecrystals.com.au or calling +61 422 181 777 during our business hours.

Absolutely! You can return or exchange online purchases at our physical store within our 30-day return policy period. Please bring the item(s) in their original condition along with the purchase receipt.

Yes, we do offer local pickup for online orders. During the checkout process, you can choose the "Local Pickup" option, and we'll notify you when your order is ready for pickup at our store.

At our physical store, we accept various payment methods, including AfterPay, cash, debit cards, credit cards (Visa, Mastercard, American Express), and contactless payments like Apple Pay and Google Pay.

Yes, we prioritize ethical sourcing. We work with trusted suppliers who follow ethical practices, ensuring that our crystals are obtained in a responsible and sustainable manner.

Absolutely! We offer crystal readings and healing sessions with our experienced practitioners. To book an appointment, please contact our store or visit our website for more information.

Yes, we provide gift wrapping services to add an extra special touch to your purchases. Simply let our staff know, and they'll be happy to assist you.

Yes, our staff members are a blend of heart-centered Certified Crystal Healers, Holistic Counselors, Reiki Practitioners, and Sound Healers. They possess the knowledge and expertise to guide you on your crystal journey.

Of course, simply login to your account with the same email used to purchase. See order history and submit refund request to the relevant order. Alternatively, you can contact us via email, phone or in-store.

You can also view our refund policy here for more information.