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At Muse Crystals, we strive to provide a seamless shopping experience for our valued customers. Here are some details regarding our shipping and handling procedures:

Shipping Rates:

Within Australia: We offer a standard shipping rate of $10 and $15 for express postage.
New Zealand Orders: For our customers in New Zealand, a flat rate of $25 is applied to cover shipping expenses.

Shipping Time:

Next-Day Shipping: We process and ship orders promptly, usually within one business day. Once your order is dispatched, you can expect to receive it within the estimated delivery timeframe provided by the carrier.
Shipping ETA: Standard shipping is estimated delivery time is 2-8 days and express shipping is 1-4 days.

Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise during transit.

We partner with Australia Post & Sendle to ensure reliable and efficient delivery of your precious crystals.

At Muse Crystals, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and refunds policy. Here are the key details:

Returns:

30-Day Return Period: You have 30 days from the date of delivery to initiate a return.
Unused and Unaltered Condition: The item(s) must be in their original, unused, and unaltered condition to be eligible for a return.
Return Shipping: Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

Refunds:

Once we receive and inspect the returned item(s), we will process your refund within a reasonable timeframe.
Refunds will be issued back to the original payment method used for the purchase.
Please note that it may take several business days for the refunded amount to reflect in your account, depending on your financial institution's processing times.

For more detailed information or to initiate a return, please contact our customer support team. We are here to assist you throughout the process and ensure your satisfaction with our products.

Free Shipping on orders over $100

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